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3.5 Creative Thinking and Problem Solving
Applying creative-thinking skills to solve problems by generating, evaluating, and implementing solutions.
- 3.5.1 Identify the problem
- Anticipate or detect the existence of a problem.
- Identify the true nature of the problem and define critical issues.
- Evaluate the importance and criticality of the problem.
- Locate and obtain information relevant to understanding the problem by using all available reference systems.
- Recall previously learned information that is relevant to the problem.
- Use the most advanced software and tools available to analyze root cause of the problem.
- 3.5.2 Seeing the big picture
- Appreciate the pieces of a system as a whole and assess the consequences of actions on other parts of the system.
- Monitor patterns and trends to see a bigger picture.
- Modify or design systems to improve performance.
- 3.5.3 Generate innovative solutions
- Integrate seemingly unrelated information to develop creative processes or solutions.
- Reframe problems in a different light to find fresh approaches.
- Entertain wide-ranging possibilities and perspectives to develop new solutions.
- Discover new ways to add value to the efforts of a team and organization.
- 3.5.4 Choose a solution
- Evaluate the relative merits of each possible solution and decisively choose the best option.
- Make difficult decisions even in highly ambiguous or ill-defined situations.
- 3.5.5 Implement the solution
- Commit to a solution in a timely manner.
- Develop a realistic approach for implementing the chosen solution.
- Implement the solution using the appropriate strategies, tools, resources, and equipment.
- Document the problem, corrective actions taken, and their outcomes and communicate these to the appropriate parties.
- Observe and evaluate the outcomes of implementing the solution to assess the need for alternative approaches and identify the lessons learned.