Displaying the skills to work effectively with others from diverse backgrounds.
- 1.1.1 Demonstrating sensitivity/empathy
- Show sincere interest in others and their concerns.
- Demonstrate sensitivity to the needs and feelings of others.
- Look for ways to help people and deliver assistance.
- 1.1.2 Demonstrating insight into behavior
- Recognize and accurately interpret the communications of others as expressed through various formats (e.g., writing, speech, American Sign Language, computers, etc.).
- Recognize when relationships with others are strained.
- Show understanding of others’ behaviors and motives by demonstrating appropriate responses.
- Demonstrate flexibility for change based on the ideas and actions of others.
- 1.1.3 Maintaining effective relationships
- Maintain open lines of communication with others.
- Encourage others to share problems and successes.
- Establish a high degree of trust and credibility with others.
- 1.1.4 Respecting diversity
- Demonstrate respect for coworkers, colleagues, and customers.
- Interact respectfully and cooperatively with others who are of a different race, culture, or age, or have different abilities, gender, or sexual orientation.
- Demonstrate sensitivity, flexibility, and open-mindedness when dealing with different values, beliefs, perspectives, customs, or opinions.
- Value an environment that supports and accommodates a diversity of people and ideas.